Assist customers with issues relating to orders placed on the web and over the phone. Participated in several projects related to account security and mass order placement.

Create and manage websites, social media and digital campaigns for a wide variety of cliental. This business also serves as an Event Management company that has catered to multiple event types including hundreds of invited guest and events with thousands of ticket holders. We also provide personal styling and shopping services.

Provide senior level support to agents and customers that result in solutions for various technical issues. Additional key responsibilities include working with engineering and various other teams to gather information and create workarounds for Apple products including the Mac, iPhone, iPad, and any other customer facing Apple products. Also served as subject matter expert (SME) for new hire training and team Employee Enrichment representative.